What other type of equipment can I finance for my business?
The representative your originally dealt with can assist with this or you can use the Apply Now link on our website which we will have linked to your account. You may also email customerservice@jocovafinancial.com.
How do I notify my intent to exercise my purchase option when it is due?
Simply provide your intent in writing on a company letterhead and email it to our customer service team at customerservice@jocovafinancial.com or fax to 1.888.546.5152. It is important that you track when your purchase option is due and notify in the correct time period allocated.
How do I obtain information on my account such as my remaining term or details for my year-end accounting?
The representative your originally dealt with can assist with this or you can use the Apply Now link on our website which we will have linked to your account. You may also email customerservice@jocovafinancial.com.
Can I trade-in or upgrade my equipment for more?
Yes, at any point throughout your lease you may trade-in the equipment to the dealer for a credit and upgrade to different piece of equipment back on lease.
What happens with the warranties and licenses associated with my equipment lease?
All warranties and user license use are passed to you, the client.
Insurance charges and adding my own policy to my equipment lease?
As per the terms of the equipment lease, the equipment must be insured at all times to cover possible loss. If insurance confirmation has yet to be received and in order to ensure you have proper coverage in place from the date the lease starts, you have opted to enrolled with our insurance partner. If you choose to have your leased equipment covered under your own policy, please provide insurance confirmation details within 30 days of lease start. To obtain an easy to use insurance confirmation form, please email customerservice@jocovafinancial.com. If you decide to use the insurance confirmation provided you may do so by taking no action. You may also change at anytime by providing current confirmation of insurance.
I have temporarily run into financial difficulties and may not be able to comfortably make my next month lease payment. Do I have options?
Let us know as soon as possible and we may be able to help change a payment date or defer your payment to help accommodate your situation.
How do I update my address or bank account details?
Simply connect with your account manager or customerservice@jocovafinancial.com to get directions to update.
Can I payout my contact early?
Even though the contracts are considered non-cancellable, you may pay them off early for balance of payments. The balance of payments includes both the remaining principle and interest. There is no savings to pay off the contract early. If you wish to obtain the current amount owing, please request at any time from customerservice@jocovafinancial.com
Why has my monthly payments increased?
Changes in monthly payments are rare but can occur if there is a change in federal or provincial taxes. Monthly payments may also increase if your insurance coverage expires or we have yet to be provided insurance. If you need help with payment inquiries, please connect with us at customerservice@jocovafinancial.com
How do I get a copy of my agreement?
Request a copy of your agreement from customerservice@jocovafinancial.com
Can I do financing or leasing for used equipment?
Yes, we can assist with financing or leasing used equipment either from a dealer or private sale. Please contact your account manager or email us at info@jocovafinancial.com
